| Frequently Asked Questions |
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How do I register to attend a Seminar Workshop?
Seminar registration can be accomplished in several ways:
- Online Registration:
The quickest way is online registration by navigating to www.otteau.com and clicking on the Seminar Registration link on our Home Page. Next click on the Click Here to Register Now! link towards the bottom of the page. Existing users can then login to their account to purchase a seminar seat while new users will need to follow a few quick steps to create an account before registering.
- Email Registration:
Send an email to seminars@otteau.com to request a registration form be emailed to you. Then email the completed form back to the same email address. We’ll send you a confirmation email once your seat has been reserved.
- Fax Registration:
Send an email to seminars@otteau.com or phone 800.458.7161 (be sure to provide your return fax no.). Then fax your completed form to 800.273.3295
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What is included in my seminar workshop registration fee?
Your paid seminar registration entitles you to the following:
- One guaranteed seat at the event you have selected.
- Download access to seminar handout materials up to 3 days prior and 7 days after the event.
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Will there be any handout materials distributed?
You can download the seminar handout materials up to 3 days prior and 7 days after the seminar date you register to attend.
To do this, navigate to www.otteau.com and then click on the My OTTEAU Account link on our Home Page. Then click on the Download Seminar Materials link and follow the onscreen prompts.
NOTE: No workshop materials or handouts will be provided at the seminar event. This service is only available to those who have registered for a seminar.
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What is the policy on refunds?
Refunds are issued only if your cancellation is received in writing 7 calendar days prior to the event date. |
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If I forget my user name or password, how can I retrieve this information?
Navigate to www.otteau.com and then click on the My OTTEAU Account link on our Home Page. Then click on the Forgot Password link and enter your email address. After clicking on the SEND link, your account information will be emailed to you. |
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Can I change my user password?
Yes. To change your password, navigate to www.otteau.com and then click on the My OTTEAU Account link on our Home Page. After logging into your account by entering your existing user name and password, next click on the Change Password link. Then follow the onscreen prompts to change your password. |
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Once registered for a seminar workshop, can I change the date if necessary?
Perhaps, depending on availability. To switch to a different seminar event navigate to www.otteau.com and then click on the My OTTEAU Account link on our Home Page. After logging into your account by entering your existing user name and password, next click on the Cancel/Modify Registration link. Then follow the onscreen prompts to modify your registration. You will then be contacted by one of our event coordinators with further information. Note that we cannot accommodate requests to switch into a Sold-Out event. Also note that such requests must be received 7 days in advance of the event date you originally registered to attend. |
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Can I be Waitlisted for a Sold-Out Seminar?
Yes. To be placed on our Priority Wait for a Sold-Out event, click on the link next to the event which reads Waitlist Register. Then follow the onscreen prompts to complete the Wait List process. At this point your credit card will be charged for the registration fee. We’ll then notify you if your seat request has cleared no later than 72 hours prior to the event. If we are unable to accommodate your request a refund will be promptly issued to your credit card for the full purchase amount. |
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Do you accept walk-in registrations at the door?
Generally not as most sessions are completely Sold-Out in advance. A decision on Walk-Ins is not made until the seminar event has actually begun, and will be accommodated on a first-come first-serve basis. |
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Where can I go for additional information?
For additional information on seminar events send an email to seminars@otteau.com or phone 800.458.7161. |